Blu-ray Upgrade Program FAQs

Q: Can I upgrade my DVD to any Blu-ray movie?

A: You may only upgrade to the same movie title on Blu-ray. For example, if you own Blood Diamond on DVD, you may only upgrade to Blood Diamond on Blu-ray.

Q: How many DVDs may be upgraded?

A: You may upgrade up to 25 different movies per household. Also, there is a limit of 1 copy per movie.

Q: After I complete the online order, what's next?

A: You send your DVDs to our processing center. We will compare the DVDs you sent versus those on your order, then ship your new Blu-ray discs.

Q: Should I also send my DVD cases?

A: No, please only send the discs by themselves with no cases or artwork.

Q: How long will it take to process my order?

A: It usually takes 4-5 weeks to complete the entire transaction.

Q: How much is shipping and handling?

A: Flat fee shipping and handling is $4.95 on your entire order shipped within the Continental US. The fee is $6.95 in Hawaii, Alaska, and Puerto Rico.

Q: Can I mail the DVD without the prepaid label?

A: The prepaid label is essential for processing your order because it includes an identifying barcode. You can mail the DVD without the label. However, if you choose to not use the label, please include it inside your envelope and send to:

ATTN: Returns
1101 Highview Drive
Webberville, MI 48892

Q: What if my DVD is not listed on your website?

A: The DVD2Blu promotion is limited to the titles shown on DVD2Blu.com. We do not currently have any plans to modify the list of eligible titles. However, we reserve the right to do so.

Q: My DVD is a special version of the movie on DVD2Blu.com. Is it still eligible?

A: Yes, we will accept special versions. For example, the Superman Returns DVD included in Superman Ultimate Collector's Edition is an eligible trade-in for the Superman Returns Blu-ray. However, a Superman Bonus Materials DVD is not eligible.

Q: Are Canadian or international customers eligible for the DVD2Blu Program?

A: Unfortunately, at this time the program only ships to the Continental US, Hawaii, Alaska, and Puerto Rico.

Q: Have you received my DVDs?

A: We will send you an e-mail once we’ve checked your DVDs into our processing facility. Your prepaid postage label includes delivery tracking. The tracking number is located below the dotted line in the box labeled "Online e-Label Record." Please visit: http://www.usps.com/shipping/trackandconfirm.htm?from=global_header&page=trackandconfirm.

Q: What is the status of my order?

A: Your prepaid postage label includes delivery tracking (see above). We will also send you an email when your new Blu-ray discs ship. You will be able to track the Blu-ray discs through the UPS or USPS tracking system.

Q: How are the Blu-ray discs packaged?

A: The Blu-ray discs are the same ones found in any retail store. They come complete with the typical case, cover art, bonus materials, etc.

Q: How can I get more information about the Blu-ray movies on DVD2Blu.com?

A: Visit WBshop.com<http://www.wbshop.com> for more details about Warner Bros. Blu-ray movies. Usually, Blu-ray and DVD have the same Main Feature content. In some cases, Special Features may differ.

Q: Is DVD2Blu.com a stand-alone company?

A: DVD2Blu is brought to you by WBshop.com, the Official Online Store of Warner Bros. Studios.