Blu-ray Upgrade Program FAQs

A: Yes, qualifying DVDs include any pre-recorded discs that contain professionally produced content purchased at a regular retail or e-commerce store (excluding adult content). The DVDs can contain film, TV, sports, animation or documentary content and can be from Warner Bros. or non-Warner Bros. Blank or copied DVDs do not qualify.

A: No, also qualifying are DVDs containing TV, sports, animation or documentary content.

A: No, they do not qualify.

A: Yes, as long as they contain professionally produced content (excluding adult content).

A: You may exchange up to 25 different DVDs per household. Also, there is a limit of 1 copy per movie.

A: You will receive an order confirmation e-mail with an attached pre-paid shipping label. Print out the label and attach it to an envelope with your DVDs inside. Then mail the envelope to our processing center. We will check that the number of DVDs match the number of Blu-ray discs requested in your order and ship your new Blu-ray discs.

A: No, please only send the discs by themselves with no cases or artwork.

A: No. You only have to send 1 DVD to receive the entire television season in Blu-ray. The DVD you send does not have to be from a TV show.

A: Let’s assume you would like to receive six (6) movies and two (2) TV seasons on Blu-ray (so eight items in total). To receive these eight titles, you now need to send eight qualifying DVDs (without case) to our processing center.

A: It usually takes 3-4 weeks to complete the entire transaction.

A: Flat fee shipping and handling is $4.95 on your entire order shipped within the Continental US. The fee is $6.95 in Hawaii, Alaska, and Puerto Rico.

A: The prepaid label is essential for processing your order because it includes an identifying barcode. You can mail the DVD without the label. However, if you choose to not use the label, please include it inside your envelope and send to:

ATTN:Returns
1101 Highview Drive
Webberville, MI 48892

A: The prepaid label is sent from our fulfillment center as an attachment to an email. It is possible that instead of going to your inbox, it was routed to your spam filter. Please check your spam filter for the email containing your label. The email will be coming from the domain DVD2Blu.com.

A: No, the DVD2Blu promotion is limited to the titles shown on DVD2Blu.com. We do not currently have any plans to modify the list of eligible titles. However, we reserve the right to do so.

A: Unfortunately, at this time the program only ships to the Continental US, Hawaii, Alaska, and Puerto Rico.

A: We will send you an e-mail once we’ve checked your DVDs into our processing facility. Your prepaid postage label includes delivery tracking. The tracking number is located below the dotted line in the box labeled "Online e-Label Record." Please visit: . http://www.usps.com/shipping/trackandconfirm.htm?from=global_header&page=trackandconfirm.

A: Your prepaid postage label includes delivery tracking (see above). We will also send you an email when your new Blu-ray discs ship. You will be able to track the Blu-ray discs through the UPS or USPS tracking system.

A: The Blu-ray discs are the same ones found in any retail store. They come complete with the typical case, cover art, bonus materials, etc.

A: Visit WBshop.com<http://www.wbshop.com> for more details about Warner Bros. Blu-ray movies. Usually, Blu-ray and DVD have the same Main Feature content. In some cases, Special Features may differ.

A: DVD2Blu is brought to you by WBshop.com, the Official Online Store of Warner Bros. Studios.